terms and conditions

bouquets and wreaths

  1. Every gift bouquet we create is unique. The Petal Shoppe selects from the best seasonal produce available and therefore cannot guarantee specific flower varieties.

  2. Photographs used on our website are for illustrative purposes of size and style only. We reserve the right to design arrangements and use flowers based on seasonal availability and quality.

  3. The Petal Shoppe’s bouquets are susceptible to warm temperatures and lack of hydration. We accept no responsibility for the deterioration of flowers if they are placed in direct sunlight or not provided with fresh hydration.

  4. Please note some flowers may be harmful or poisonous. Please do not eat flowers and avoid contact with children and animals.

  5. We pride ourselves on the quality of our bouquets. However if you are not satisfied with your order complaints must be made within 24 hours of receipt. At our discretion we may offer a replacement or a refund, dependent on specific circumstances.

  6. Delivery is available on a Friday throughout East Lothian. Deliveries beyond this area or on alternative dates are at our discretion and will incur an additional delivery fee.

  7. It is your responsibility to ensure we have the correct delivery information. The Petal Shoppe accepts no responsibility for non-delivery if incorrect information is provided.

  8. If a recipient is not available for delivery the arrangement will be left in a safe place or with a neighbour. Flowers are left at your own risk and The Petal Shoppe accepts no responsibility once delivery has been made.

  9. In the rare event that we are unable to provide a gift bouquet or service that has been ordered/booked the customer will be informed as soon as possible and a full refund provided.

  10. In the event of sudden illness, severe weather conditions or other acts of God beyond our control which inhibit our ability to deliver flowers or adequately perform our services The Petal Shoppe will not be held responsible.

  11. Should you wish to cancel your order at least 48 hours notice before the collection/delivery day must be given in order to receive a full refund. If an order is cancelled less than 48 hours before intended collection/delivery day payment will be forfeited.

weddings

  1. The Petal Shoppe’s Terms and Conditions will be presented to prospective clients at the time of quotation.